WINDOW 11

How to Fix Shift + F10 Not Working in Windows 11 Setup

3 SOLUTIONS
NOVEMBER 04, 2024

In Windows Setup, pressing Shift + F10 opens the Command Prompt. It's a vital tool for troubleshooting and bypassing restrictions, like the Windows 11 internet requirement. If the shortcut isn’t responsive, it can delay setup in common devices like Lenovo, Dell, and HP.

Deepak Yadav
Deepak Yadav

Expert, Head of Windows Circle

Keyboard Hardware Check

Check to see if the keyboard works. Try connecting an external keyboard to see if the issue persists.

BIOS/UEFI Update

Ensure that the BIOS or UEFI firmware is updated to the latest version since the release of Windows 11.

Legacy Support Enable (if needed)

On some configurations, the shortcuts require enabling legacy support in BIOS/UEFI.

Adjust Keyboard Settings

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METHOD
Method 1
Overview

This method provides a simple way to check and adjust your keyboard settings to ensure that shortcuts like Shift + F10 function properly by disabling Sticky Keys.

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Open Settings Menu

Press Win + I to quickly access Settings.

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Go to Accessibility Options

Navigate to Accessibility > Keyboard to view keyboard settings.

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Disable Sticky Keys

Ensure Sticky Keys is turned Off—it can block shortcuts like Shift + F10 from working correctly.

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Test Your Shortcut

Now, try using Shift + F10 again to check if it’s working as expected.

Pro Tip: If Shift + F10 isn't working on your laptop, try Fn + Shift + F10 instead! Many laptops require the Fn key for function shortcuts.

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Confirm keyboard settings in BIOS/UEFI

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METHOD
Method 2
Overview

Some keyboard shortcuts in Windows, like "Shift + F10", may be disabled by BIOS/UEFI settings.

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Enter BIOS/UEFI

Restart your computer

Press the appropriate key to enter BIOS/UEFI for your computer: Dell: F2, HP: F10, Lenovo: F1 or F2.

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Proceed to Keyboard Settings

Look for options related to Keyboard Hotkey Mode or Function Key Behavior.

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Select Legacy or Function Mode

If the shortcut is not working, change the setting to either Legacy Mode or Function Mode.

This should allow the function keys to work properly.

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Save and Exit

Save your changes and exit BIOS/UEFI.

Reboot your machine and attempt the "Shift + F10" shortcut again during the setup process.

Lenovo Devices (Only): Ensure you enable Hotkey Mode to access shortcuts directly using the function key.

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Use an External USB Keyboard

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METHOD
Method 3
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Use an External USB Keyboard

If your laptop's built-in keyboard fails to recognize "Shift + F10" during setup, try connecting an external USB keyboard. This can help bypass any keyboard firmware or hardware limitations.

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Plug in External Keyboard

Connect a USB keyboard to your device to use as an alternative.

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Restart Setup

Restart the Windows 11 installation process to continue with setup using the external keyboard.

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Press Shift + F10

On the external keyboard, press Shift + F10 and check if the Command Prompt opens.

Special Tip: For certain HP and Dell models, using a wired USB keyboard may provide better compatibility during setup than a wireless one.

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Additional Tips

Try using Fn + Esc or other function lock keys (varies by device) to enable Functional key behavior.

USB Toolkit: Keep a USB keyboard and bootable ISOs on hand for quick troubleshooting across devices.

Third-Party Tools: Use Rufus to create custom ISOs with internet bypass options, enabling Command Prompt access during setup.

Manufacturer Support: Contact Lenovo, Dell, or HP for device-specific BIOS/UEFI settings that may impact Windows 11 setup.

Stay Updated: Regularly check Microsoft’s support site for updates affecting Windows 11 setup and troubleshooting.